Returns & Warranty – RAPHALONDON.COM
At Rapha London, we’re committed to delivering exceptional quality and peace of mind with every ride. If your premium cycling apparel doesn’t meet your expectations, our clear and customer-first returns and warranty policy ensures you’re fully supported.
Returns Policy
- 30-Day Return Window – Return your Rapha London purchase within 30 days of delivery.
- Condition – Items must be unworn, in original packaging, with all tags and accessories intact.
- Process – Initiate a return by contacting our support team with your order number and details.
- Refunds – Upon inspection and approval, refunds will be issued to your original payment method. Shipping costs are non-refundable.
Warranty Coverage
All Rapha London cycling apparel is backed by a limited warranty, depending on the product line and material specifications.
Our warranty covers:
- Defects in materials or craftsmanship
- Failure in stitching, print integrity, or fabric performance
Warranty does not cover:
- Normal wear and tear, including fading, minor pilling, or natural fabric breakdown
- Damage from misuse, accidents, or improper handling
- Alterations, repairs, or care not in line with our care guidelines
How to Claim
For warranty claims, please contact our support team with your proof of purchase, clear photos of the issue, and a detailed description of the defect.
Depending on the case, we may offer:
- Replacement of the Rapha London item
- Repair guidance or technical support for minor issues
- Coordination with approved local service partners for in-person assistance
Need Assistance?
Our dedicated support team is available to help with returns, exchanges, or warranty claims. For any inquiries about your Rapha London purchase, visit our Contact Us page anytime. We’re here to ensure your experience meets the standards of excellence you expect from British cycling heritage.